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Author Topic: Form Not Always Working  (Read 2624 times)

Stan

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Form Not Always Working
« on: August 20, 2007, 01:46:17 PM »
Weird problem NT Web (ver 4.24).  Have a show entry/registry webserver. First 3 procedures are all NetWebForms (1st) Agreement form just has two buttons, always works ok. (2nd) Login Form, looks up user email address one entry field plus save & cancel, always works ok.  (3rd) Credit Card form with 4 fields, 2 entry fields, 2 pulldown lists (months/years), this is one users sometimes have issue with.

On 3rd form about 5% of users click on Save and it just stalls. No error messages, just hangs. It uses memory vars (no database fields).  Most users with problems are IE6 users (except for two AOL users). We have tried from office/home with IE6 and it just works fine, can't duplicate the error.  Yet everyday we get at least one or two users that can't get passed 3rd form (but had no problem with previous 2, yet never can get passed 3rd).  I thought maybe javascript was turned off, but if that was true they would never get passed 1st form.

Anyone have any ideas??

Cheers,
Stan

Bruce

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Re: Form Not Always Working
« Reply #1 on: August 20, 2007, 10:56:32 PM »
Hi Stan,

my guess would be that their session timed out 'cause they took a long time entering their credit card details.

You can extend the session period on the WebServer procedure, advanced tab.

Cheers
Bruce